19th Jun, 2025
We want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help. This Return & Refund Policy outlines the terms under which you may return or exchange items purchased from Sapuva.
1. Eligibility for Returns
We accept returns under the following conditions:
The return request is made within 7 days of delivery
Items are unused, unwashed, and in their original packaging
All tags, labels, and accessories are intact
The item is not marked as final sale or non-returnable
⚠️ Used, damaged, or washed products cannot be returned.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Bed sheets or linens that have been opened or used
Custom or personalized items
Items purchased on clearance or during final sales
3. Return Process
To initiate a return, please follow these steps:
Email us at contact@sapuva.com with your order number and reason for return
Our team will review your request and provide return instructions
Pack the item securely and ship it back to the address provided
📦 Customers are responsible for the return shipping cost unless the item was received damaged or incorrect.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
Notify us within 48 hours of delivery
Provide photos showing the issue
We will either offer a replacement, store credit, or a full refund, depending on the situation
5. Refunds
Once your return is received and inspected:
Approved returns will be refunded within 5–7 business days
Refunds are issued via the original payment method
We will notify you by email once the refund is processed
💳 Note: Refund times may vary depending on your payment provider.
6. Exchanges
We do not offer direct product exchanges. If you want to replace your item with another, please:
Return the original item
Place a new order separately
7. Cancellations
Orders may be canceled before they are shipped. Once an order is in transit, it can no longer be canceled and must be processed as a return.
8. Contact Us
If you have any questions about your return, feel free to contact us:
📧 Email: contact@sapuva.com
