Terms and conditions

19th Jun, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the Sapuva website operated by Sapuva. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.


1. Use of the Website

You agree to use this website in accordance with all applicable laws and regulations. You must not use this site in a way that causes or may cause damage to the website or impair the availability or accessibility of Sapuva.


2. Product Information and Availability

We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occur. If we discover an error in the price or availability of any product, we will inform you as soon as possible and give you the option to reconfirm or cancel your order.

All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.


3. Ordering and Payment

When placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method provided

  • Your order is subject to acceptance and availability

Payment must be made in full before dispatch. We accept secure payments via [e.g., Stripe, Easypaisa, JazzCash, PayPal, COD — list actual options used].


4. Shipping and Delivery

We aim to ship all orders within [insert timeframe, e.g., 2–4 business days]. Delivery times may vary based on location and courier service. Sapuva is not liable for delays caused by external logistics providers.

Shipping fees, if any, are displayed during checkout. Free delivery may be offered based on order value or promotions.


5. Returns and Refunds

If you are not fully satisfied with your purchase, you may request a return within [insert timeframe, e.g., 7 days] of receiving your order. Items must be unused, unwashed, and in original packaging.

Return shipping is the customer’s responsibility unless the item is defective or incorrect. Refunds are issued after inspection and may take 5–7 business days to process.

For more details, refer to our Return Policy.


6. Intellectual Property

All content on this site — including logos, images, text, designs, product descriptions, and graphics — is the property of Sapuva and protected by copyright, trademark, and other applicable laws.

You may not copy, reproduce, republish, upload, post, or distribute any content from our website without our prior written consent.


7. Limitation of Liability

Sapuva shall not be held liable for:

  • Any loss or damage caused by reliance on information on the site

  • Delays in delivery caused by third parties

  • Technical issues, bugs, or viruses

Our total liability for any claim arising out of your use of this site or purchase of products shall not exceed the purchase price of the product in question.


8. User Accounts and Data

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use.

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws.


9. Third-Party Links

This website may contain links to other websites not owned or operated by us. We are not responsible for the content or privacy practices of these third-party sites.


10. Modifications to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be available on this page. Continued use of the site following changes constitutes your acceptance of the revised Terms.


11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of [insert your jurisdiction/country, e.g., Pakistan]. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [insert city, e.g., Lahore].


12. Contact Us

For questions or concerns about these Terms, please contact us at:

📧 Email: support@sapuva.com